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Now enrolling · 2026 Cohorts

Courageous Conversations & Healthy Conflict

A credentialed certification for schools and organisations.

Four modules, live AI-avatar practice and an assessed capstone — so your people don’t just learn about hard conversations, they’re certified to lead them.

Enrol your team
  • 20 hrs Certified learning
  • 4 + 1 Modules & capstone
  • 8 weeks Cohort duration
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Certificate + digital badge
Issued by Tov Academy  – verifiable

Biblically grounded
Research informed
Practically proven
Culturally relevant
Future focused

The credential

A qualification, not a workshop.

Participation certificates fade. This one is earned: assessed practice, observed conversations, and a capstone reviewed by a Tov facilitator. Graduates carry a verifiable credential their board, regulator and staff can see.

Issued by Tov Academy

Formerly AIFC — 40+ years of formation and counselling education in Australia.

20 hours, 8 weeks

Counts toward teacher professional learning and CPD requirements.

Assessed capstone

A recorded conversation and written reflection marked against a published rubric.

Verifiable digital badge

Shareable credential with a unique verification link and stated competencies.

Psychosocial Compliance

Unresolved conflict is a psychosocial hazard.

Australian WHS regulations require employers to identify and control psychosocial risks — including conflict, bullying and poor workplace relationships. This certification is a documented, assessed control measure, not an awareness session.

The obligation

Eliminate or minimise psychosocial risk so far as reasonably practicable.

The hazard

Conflict, poor support, bullying and unreasonable behaviour between staff.

The control

Trained, assessed leaders who can name and resolve issues early.

The evidence

Cohort records, competency rubrics and pre/post measures you can show a regulator.

Curriculum

Four modules. One assessed capstone.

Delivered over eight weeks — self-paced learning, live cohort sessions and avatar practice between each module.

Module 01

Understand Conflict & Human Behaviour

Why we react the way we do

  • Conflict, attachment & human behaviour
  • Relational neuroscience and the brain under stress
  • Reactivity, anxiety & family systems
  • Communication patterns and conflict styles

 

Outcome

Self-aware people who understand their own reactions and respond with wisdom.

Module 02

Be Transformed

The inner life of a peacemaker

  • Character development and formation
  • A grounded foundation of truth and grace
  • Active listening & powerful questions
  • Forgiveness, humility and relational courage

 

Outcome

Leaders of character who bring truth and grace to hard moments.

Module 03

Practice

Courageous conversations

  • Conversation frameworks that work
  • Role plays & real-world scenarios
  • Abound avatar simulations with transcript feedback
  • Coaching, feedback and accountability

 

Outcome

Confident people who can navigate difficult conversations with clarity.

Module 04

Embed

A flourishing communication culture

  • Build a communication charter and shared language
  • Develop healthy norms and team agreements
  • Embed restorative practice into daily culture
  • Sustain, reinforce and celebrate the change

 

Outcome

Cultures where people feel safe, valued and able to contribute.

Assessment · Capstone

Demonstrate it, then be certified.

Recorded conversation

A live avatar or peer conversation assessed against the Tov rubric.

Written reflection

800 words on a real conflict, analysed through the four modules.

Facilitator review

Marked by a Tov facilitator with written feedback and a resit pathway.

Abound Avatar Simulations

Practice the hard conversation before you have it.

Every module includes live, unscripted practice with AI avatars who respond like real colleagues, parents and students — and rate you against the same rubric your assessor uses.

  • Realistic workplace and classroom scenarios
  • A safe environment to get it wrong
  • Avatars that adapt to what you actually say
  • Full transcript feedback for reflection
  • Coaching cues in the moment
  • Repeat until it's genuinely yours
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Outcomes & Evidence

What changes — and how you’ll know.

Conventional Training This Certification
Focus

Skills & techniques

Formation, character and capability
Approach

One-off training day

8-week journey with practice and coaching
Practice

Theory and discussion

Immersive AI avatar practice with feedback
Outcome

Participants learn how

Participants are assessed and certified
Culture impact

Limited transfer to the workplace

Shared language and habits embedded in systems
Psychosocial

Rarely connected

A documented WHS control measure

Measured, not assumed

Confidence in difficult conversations+62%
Perceived psychological safety+38%
Unresolved issues escalating to formal-41%

Pre/post measures from the Centre for Human Flourishing, reported back to your organisation as a cohort dashboard.

“For the first time our leaders are having the conversation instead of escalating it.”

— Principal, independent school · pilot cohort

Pricing

Certify one leader, or your whole staff.

All prices ex GST, per participant. Not-for-profit and multi-campus rates available.

Individual

Open Cohort
  • All four modules + capstone
  • Avatar practice licence (8 weeks)
  • Live cohort sessions fortnightly
  • Certificate and digital badge
Join the next cohort

Team

Most chosen

Groups of 8–24 people

  • Everything in Individual
  • Private cohort for your organisation
  • Scenarios tailored to your context
  • Cohort outcomes dashboard
  • Communication charter workshop
Book a team cohort

Whole organisation

Enterprise

Unlimited cohorts

  • Everything in Team
  • Train-the-facilitator pathway
  • Annual psychosocial measurement
  • Board-ready evidence reporting
  • Named Tov partner
Talk to us

Start with your leadership team

Tell us your context and we’ll send the cohort calendar, a sample capstone rubric and a quote within two business days.

  1. Tell us your organisation, size and timing
  2. We send the cohort calendar, rubric and quote.
  3. Your cohort starts — first practice in week one.

Prefer to talk? academy@tov.org.au

Request a cohort quote