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Repairing Trust Violations With A Heartfelt Apology

May 1, 2016 | Community, Relationships

Research shows why some apologies are more effective than others. Two studies have reported that there are six components of an apology. Additionally, repairing trust violations were seen as more compelling than expressions of remorse for integrity based violations. Apologies are central to conflict management. When we hurt someone a quick apology with an expression…

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