This page brings together the core forms, policies, and procedures for students enrolled in our nationally accredited VET courses. Whether you need to update your enrolment, understand your responsibilities, access support, or submit a formal request, you will find the relevant information here.
We want these processes to be clear and accessible, so you can focus on your learning with confidence.
Unique Student Identifier (USI)
If you are studying a nationally recognised course with Tov Academy, you will need a Unique Student Identifier (USI). A USI is your free, lifelong education number and only needs to be created once. It is also required for students applying for a VET Student Loan.
Your USI helps ensure your training records and results are recorded correctly and can be accessed in the future. If you do not already have a USI, you can create one through the official USI portal. Please make sure your name matches your identification and enrolment records to avoid delays.
New and Returning Students
Information to help you understand the enrolment process and the steps involved in commencing or continuing your study.
New and Returning Students Enrolment Process
If your circumstances have changed, please review the relevant process before submitting a request. Where possible, students should speak with their trainer or student support team before making changes to their enrolment.
Withdrawal, Cancellation and Refund Policy
Defer, Withdraw or Change Enrolment Process
Complaints and Appeals
If you need to raise a concern, make a complaint, or lodge an appeal, please review the policy and follow the documented process.
Complaints and Appeals Policy and Procedure
If you need to apply for a re-credit, remission, or cancellation of a VET Student Loan or upfront debt due to special circumstances, please review the procedures carefully before submitting your application.
Academic integrity matters because it supports honest learning, fair assessment, and the integrity of your qualification.
Your personal information is handled in line with our privacy obligations and procedures.
Learning Portal
Access your Learning Portal to stay connected with your course and learning journey. This is your central hub for all study-related activities, resources, and communication.
Our Learning Management System (LMS) is the online platform that delivers your course content, tracks your progress, and supports your learning experience. Tov uses Canvas as our LMS. Through the LMS, you can view your units, submit assessments, participate in discussions, and receive feedback from your trainers.
Helpful Student Information
You may also need to access the following information during your studies.
Study Periods and Census Dates
View key academic dates, study periods, and census deadlines for your course.
View Study Periods & Census Dates
Fees
Find information about course fees, payment obligations, and related policies.
Student Support and Handbook
Access information about the support available to you during your studies.
Your handbook includes important information about studying with Tov Academy, including expectations, student responsibilities, and available support.
Need Support?
If you need support during your studies or are unsure where to begin, our team can help point you in the right direction.
info@tov.org.au │ 1300 721 397
